Task Type Questions

Task Type Questions

Task type questions are very useful to help script your calls. These questions will be saved to the task type selected and displayed each time you use that task type. This area will help you get the most important information from the customer. These questions and answered can also be printed on the work ticket for the tech assigned to the task to see.

 

Within RouteStar go to Task and Work Order drop down and select Create Task Type Questions.

 

 

 Select the task type that you would like to make a question for, These are populated from the task entry screen from the task type window. They can be added there. 

 

 Type in the question exactly as you want it to appear. The sort is for the order that you would like them to appear in the list.

 

 

When you select that task type the questions will populate on the right  as below.

 

 

 

 You can then simply type in the answers as above.